Frequently Asked Questions
Do you sell your flowers?
Yes we do! We offer seasonal bouquets fresh from the farm from May to October. Our bouquets are offered in our flower stand located on our farm. Our flowers stand this season is open on Friday & Saturdays. We accept pre-orders for other weekdays.
Follow us on Instagram to find out when we stock-up our flower stand for seasonal blooms!
Can I purchase flowers for an event?
Absolutely! We specialize in weddings & events and would love to design florals for your event. Please reach out to us to know our availability.
Is the farm open for tours?
Our farm is located on our home property and is not open to the public. We will be offering on the farm workshops for the 2025 season where you will have the chance to tour the flower field. Sign-up to our newsletter to be notified when dates become available.
Do you ship internationally?
We currently only ship through Canada due to export restrictions.
Can I change or combine my order?
Once an order has been placed, we’re unable to add or remove items. If you’d like to purchase additional items, please place a new order.
Dahlia tuber orders can be combined, provided packing has not yet begun. If you’d like to combine orders, please email us with your order confirmation numbers. Please note that a fee applies to all combined orders.
Can I cancel my order?
All sales are final. We strongly encourage customers to carefully review their selections before completing a purchase as we are unable to accommodate cancellations. All purchases are made at the customer’s discretion, and it is the customer’s responsibility to review their order before submitting payment. By completing a transaction, you acknowledge and agree to proceed with the purchase as is. By placing an order with us, you accept and agree to this policy. If you have any questions or concerns, please contact us at info@fleurelleflowerfarm.ca before completing your purchase.
When will my order ship?
We ship seeds as soon as we offer them unless otherwise stated. Tubers must be shipped when there is no longer any danger of freezing and cold weather. Please see detailed description of items for shipping dates as they vary seasonally.
If products are marked "sold out" will they be available again?
Products marked as "sold out" will likely not be re-stocked until the following season. Please sign up for our newsletter to be the first to know about our sales!
What is your return policy?
Due to the nature of our products, orders can not be returned. If you have any concerns with your order, please reach out to us. For more information, please see our refund policy and terms & conditions.
Still have questions?
Send us a message at info@fleurelleflowerfarm.ca